It's a very friendly medical record system that makes a lot of office tasks much easier than our old paper records. We've eliminated transcription and all the errors and misunderstandings that came with it. Patients like the fact that we're able to retrieve information and answer their questions much more quickly. We'd never want to go back to paper charts. The system is very stable; we've never had a day out of service, but we've heard about other practices having a lot of downtime with other EMR products. Overall, we're glad we did it and would do it again.